Sueep is designed so that two Sueepers are the minimum offered for the service unless the job demands otherwise. Sueepers are assigned in terms of their proximity to the job and availability. Sueep cannot guarantee that the same Sueepers will be assigned every time.
Sueepers, as user’s contractors, are responsible for obtaining their own cleaning equipment to complete the job.
Sueep utilizes a third party to complete background checks for all of Sueepers which is performed at the time of the Sueeper signing up for the service.
When an appointment is scheduled, Sueep will offer the task to an available Sueeper.
If Sueep is not able to successfully locate a Sueeper to accept the task, then the user will not be charged for that service.
Should Sueepers arrive to the cleaning site and notify Sueep that the conditions of the job or location are not safe in any way, Sueep, in its unilateral capacity may cancel the service. The user will still be charged.
If the Sueeper asserts additional cleaning time is required, the user will be notified and the payment must occur before extra hours are to be completed. If the user does not agree, the Sueeper will pause the service if they have reached the maximum hours, or only complete the previously established hours. You must allow the Sueeper space to complete the job freely and without any distractions.
The Sueeper assumes no liability for damage or loss caused by the negligence of the customer.
Sueep does not provide any refunds. We reserve the right to provide a cleaning credit in extenuating situations.